Below are some common concerns of our clients before purchasing. We've compiled comprehensive answers to help you make informed decisions about our products and services.
Product Quality & Shipping: We maintain strict quality standards for all items, whether used or refurbished. Our products are thoroughly tested in professional laboratories before being listed for sale. We ship to most countries worldwide with standard delivery taking 3-5 business days and express delivery 1-3 business days.
Returns & Warranty: We offer a 30-day return policy for all products in original condition. All items come with manufacturer's warranty coverage, with varying periods depending on product type and condition. If a product doesn't meet your expectations, you can withdraw from the contract and receive a full refund after we verify the return.
Customer Support: Our team is available to answer any questions about product details, provide additional images or videos, and assist with order tracking. You can also visit our Miskolc headquarters in person with prior registration to view products before purchasing.
Common Questions
Our qualified technical colleagues test the desired products in professional laboratories with instruments that comply with the manufacturer's specifications. Most of our products come from working machines and are sold on our site after proper cleaning and testing. In the event of a defective product, our company is not responsible for any damage caused by production downtime. More information can be found in the warranty conditions.
All photos shown on the site are of the actual product.
We do not always provide packaging for the product. If so, it is shown in the product photo. For products without manufacturer packaging, we provide a storage box suitable for international shipping.
We cannot provide original accessories and spare parts for all products. If so, this will be indicated in the product photos.
When purchasing a used product, the products come from a working machine. In the case of refurbished products, in addition to testing the product, we provide all the parts necessary to ensure a new appearance.
Of course, if necessary, we will provide all additional images and videos that show more information about the current condition of the product.
Yes, the products can be viewed in person at their Miskolc headquarters (Szondi György utca 5), but prior registration is required.
If the product does not meet the description, you have the option to withdraw from the contract. After returning the product and checking it, we will refund the full purchase price.
We deliver to all countries (except countries on the export ban list issued by the European Union)
Standard delivery 3-5 business days. Express delivery 1-3 business days. From the time the package is picked up.
Ups, FedEx, GLS, TNT other sea shipping companies
Ups, FedEx, GLS, TNT other sea shipping companies
Yes, of course. After every order placed, the customer receives an automatic email containing tracking information.
In the event of a lost package, the general terms and conditions of the shipping company apply. You can find more information on the shipping company's website.
Yes, on the product page under shipping options. In addition to standard shipping, express shipping is also available for an additional fee.
To ensure the safety of our shipments, we use professional packaging systems from Sealed Air and Storopack. As a result, the package damage rate is below 1%.
If you experience visible damage upon arrival of the shipment, please immediately file a damage report with the courier who made the delivery. In the absence of a damage report, we are unable to accept complaints regarding damaged shipments.
You have the option to combine multiple purchases, we can combine multiple shipments if the shipping address is the same for each order. If the weight and size of the individual products differ significantly from the shipping method, combining orders is not always possible. For more information, please contact our customer service.
No, the prices shown in the webshop are net prices and do not include VAT.
Yes, please notify our customer service of this request as soon as possible.
Yes, if your company is registered within the European Union and your European Union tax number is active in the VIES system, you are entitled to issue an invoice with 0% VAT.
In this case, the product will be returned to us, the invoice issued will be cancelled and your order will be cancelled. Please note! Our company has the right to invoice any additional costs arising from the refusal to accept the package.
No. Import taxes and duties are not included in the purchase price. Therefore, we are unable to refund you if you return the product.
In this case, the product will be returned to us, the invoice issued will be cancelled and your order will be cancelled. Please note! Our company is entitled to invoice the additional costs resulting from the refusal to accept the package.
Import taxes and duties are not part of the purchase price. Therefore, in the event of a product return, we are not able to refund it.
Yes, our payment provider is stripe. Within that, we accept Visa, Mastercard, PayPal, Apple Pay, Google Pay and bank transfer.
Yes, of course it is possible to manage your bank account with euro currency.
Registration is not required to place an order. As a guest, you also have the opportunity to place an order on our website.
Of course, we issue an invoice approved by the tax authority for all purchases.
Yes, you can modify your order before the product is handed over to the courier..
Of course, you have the option to place your order by e-mail or phone. At the following contact
- details:
- E-mail:
- Phone:
It is possible to ask for individual prices in case of volume purchases. Please indicate this request to us at any of our contact details:
- E-mail:
- Phone
Yes, it is possible to place pre-orders, you can indicate this to us by entering your email address by clicking on the stock notification button on the product page of your choice.
Yes, it is possible to return an item within 3 days of delivery. The sender is responsible for returning the product, we are not able to accept products sent with cash on delivery. Products returned with withdrawal can be repurchased with a 20% return fee
At the following e-mail address: indicate your intention to withdraw after the assessment, please return the product in its original packaging to our address (3527 Miskolc, Szondi György utca 5). If the original packaging is not available, please use a cardboard box with a filling material. After the returned declaration of withdrawal (Site), we will start examining the product upon receipt. If everything is in order, the purchase price reduced by 20% will be refunded according to the original payment method
In case of a defective product, it is possible to send a replacement product if it is in stock. If we are unable to provide a replacement part of the product, we will refund the purchase price.
Removal of the safety service sticker will result in an immediate loss of warranty. Unless we give you permission.
The deadline for the refund of returned products is a maximum of 14 days.
We will refund the shipping cost in case the product is defective.
In addition to the original invoice, we also accept a copy of the invoice to enforce the warranty.
Yes, warranty repairs are carried out at our premises. You must also return the product to this address.
Yes, of course, there is a possibility of a partial refund. In each case, we can refund it after an individual calculation.
Yes, we buy used products for purchases, please contact us @/p>
Yes, there is an option for Dropshipping, in which case the purchased product will be sent directly to the partner. Without an invoice or any other identifiable documents. You will automatically receive an invoice for your purchase by email.